Terms & Conditions

Governing entity: AURA TENANG SDN. BHD. (Reg. No. 202501042304 (1643713-V))

These Terms and Conditions govern your use of this website and any order placed with AURA TENANG SDN. BHD. By browsing this site, adding products to your cart, or submitting a checkout or enquiry, you agree to the terms below.

01 About AURA TENANG

AURA TENANG SDN. BHD. (Registration No. 202501042304 (1643713-V)) is engaged in the online retail and distribution of massage and stress relief tools, including handheld massagers, massage guns, acupressure mats, eye massagers, foot baths and aromatherapy products, registered in Malaysia with its registered address at LOT PT207, LEVEL 4, UPTOWN 7 JALAN SS21/39, DAMANSARA UTAMA, 47400 PETALING JAYA, SELANGOR.

02 Who Can Order

You must be at least 18 years old, or ordering with the involvement of a parent, guardian, or authorized adult, to place an order with us. Business orders must be placed by a person authorized to act on behalf of the ordering business or organisation.

03 Product Information & Pricing

We take reasonable care to describe products and their specifications accurately. All prices on this website are shown in Malaysian Ringgit (MYR) and exclude delivery, which is quoted separately. Prices, specifications and availability may change without notice, and we reserve the right to correct any pricing or listing error.

04 Cart, Checkout & Order Acceptance

Adding a product to the cart on this website does not reserve stock. Submitting the checkout form takes you to our payment provider to pay for your order. A successful payment is a request to order, not an automatic contract: an order is only accepted once AURA TENANG confirms stock and delivery or collection. If we cannot fulfil an order, the amount paid will be refunded.

05 Payment

Orders placed through this website are paid online in Malaysian Ringgit (MYR) through our payment provider; we do not see or store your card or bank login details. The amount charged is the total of the products in your cart; any delivery charge is confirmed separately by our team. Goods are dispatched or made available for collection once payment has been received. Large or multi-item orders may instead be invoiced by arrangement.

06 Delivery & Collection

Delivery and collection are arranged as described in our Shipping Policy. Delivery timeframes given at confirmation are estimates and not guaranteed.

07 Returns

Returns, refunds and cancellations are handled in accordance with our Refund & Return Policy.

08 Product Information & Use Disclaimer

Product descriptions on this website follow the product listing. Exact colours, finishes and materials may vary slightly by batch or supplier availability and by screen display. Photographs are illustrative of the product style; the “Sold as…” line on each product page states whether the price covers one piece or one set. Please check size, power source and suitability before you order — for example pack contents, capacity or charging requirements — and follow the manufacturer’s instructions and safety guidance. Our products are relaxation and personal-comfort tools; they are not medical devices and are not intended to diagnose, treat or cure any condition. If you are pregnant, have a medical condition, an implanted device or an injury, or are unsure whether a massage, heat or aroma product is suitable for you, please consult a qualified health professional before use. Rechargeable and electrical items should be used as intended and with a suitable charger, and aroma products kept away from children and pets.

09 Larger & Multi-Item Orders

Larger or multi-item orders may be subject to separate delivery arrangements, scheduling and access requirements, as described in our Shipping Policy. Where an order is large, we may confirm the total, delivery charge and any invoicing terms with you before accepting it.

10 Website Content & Intellectual Property

The AURA TENANG name, logo, product images and website content are the property of AURA TENANG SDN. BHD. or its licensors and may not be reproduced or used without our prior written consent.

11 Limitation of Liability

To the extent permitted by Malaysian law, AURA TENANG SDN. BHD. is not liable for indirect or consequential loss arising from the use of this website or from a delayed or incorrect order, beyond the value of the order concerned. Nothing in these terms limits any right you have under Malaysian consumer protection law that cannot lawfully be excluded.

12 Governing Law

These Terms and Conditions are governed by the laws of Malaysia, and any dispute arising from them is subject to the exclusive jurisdiction of the Malaysian courts.

13 Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of this website after a change constitutes acceptance of the updated terms.

14 Contact

Questions about these Terms and Conditions can be directed to aura.tenang@outlook.com or +6014-234 7859. Our registered address is LOT PT207, LEVEL 4, UPTOWN 7 JALAN SS21/39, DAMANSARA UTAMA, 47400 PETALING JAYA, SELANGOR.