Shipping Policy

Applies to orders placed with AURA TENANG SDN. BHD. (Reg. No. 202501042304 (1643713-V))

This policy explains how AURA TENANG SDN. BHD. handles delivery and collection for orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Office

Customers within the Klang Valley may choose to collect their order directly from our Petaling Jaya office, at no delivery charge, by arrangement. Select “Collect from Petaling Jaya office” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans a scalp brush to an electric foot bath and a massage cushion, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Larger items, or orders containing several bulky products, may take longer to prepare and schedule, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for smaller accessories and suitable freight transport for larger or heavier items.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Electronics & Packaging

Products are shipped in their original manufacturer or retail packaging with additional protective packing for transit. Massage guns, eye massagers, diffusers and other electrical equipment are packed with extra protection, and carriers may restrict some items containing rechargeable batteries by air or to certain remote areas; we will tell you if this affects your order. On receipt, please check your order promptly. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Larger-Item Delivery

Larger items such as the electric foot bath and the massage cushion may be delivered by courier or freight service to your door. Access details — floor, lift availability, stairs and parking — and any delivery window are agreed with you before dispatch. Set-up is as described with the product unless we confirm otherwise in writing.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to aura.tenang@outlook.com or +6014-234 7859. Our registered address is LOT PT207, LEVEL 4, UPTOWN 7 JALAN SS21/39, DAMANSARA UTAMA, 47400 PETALING JAYA, SELANGOR.